Quick Answer
Press and hold the setup button on the side of the Ring Doorbell for 15 seconds, then release. The light on the front will flash — this restarts the device. For a full factory reset, hold the button for 20+ seconds and keep holding through the flashes until the light turns solid orange, then release. You’ll re-add it in the Ring app afterwards.
When Should You Reset Your Ring Doorbell?
- It won’t connect to your Wi-Fi or the Ring app
- The live view is black, frozen, or won’t load
- It’s not detecting motion anymore
- You’re moving it to a new home or new account
Method 1: Quick Restart (15 seconds)
- Locate the setup button on the right side of the doorbell.
- Press and hold it for 15 seconds.
- Keep holding until you see the light flash — then release.
- The device reboots. Test the live view in the Ring app.
Method 2: Factory Reset (20+ seconds)
- Press and hold the setup button for 20–30 seconds.
- Continue holding through all the flashes.
- When the white light turns solid orange, release.
- The doorbell announces “Factory reset” (on newer models).
- Re-add it: open the Ring app → Set Up a Device → scan the QR code.
> Note: Battery doorbells may need to be on the charger during a hard reset.
Still Not Working? Fix This
| Problem | Fix |
|---|---|
| Light never turns orange | Hold longer (30s) and make sure it’s charged |
| Won’t re-pair with the app | Restart your phone’s Wi-Fi and forget/re-add the network |
| Offline after reset | Move the router closer or use a Ring Chime as a Wi-Fi extender |
| Set up with previous owner | Factory reset, then contact Ring support to remove it from the old account |
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FAQ
Q: Does resetting delete my videos?
A: No. Recorded events stay in your Ring account and Ring app.
Q: Will I lose my Ring subscription settings?
A: Factory reset only affects the device itself; your plan and stored clips remain.
Q: How long does the reset take?
A: About 1–3 minutes for the reboot, plus a few minutes to re-pair in the app.
